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FlagHouse is part of School Specialty
FlagHouse, Inc., is now a subsidiary of School Specialty, LLC. FlagHouse is a trusted provider of equipment and programs for physical education, recreation, special needs therapy, and healthcare customers. It joins forces with School Specialty, a leading provider of learning environments and supplies for the PreK-12 education market, enabling us to offer:
- An even more comprehensive range of physical education and special needs solutions for schools
- A larger selection of recreation, special needs therapy, and healthcare products
- One-stop shopping of both company's offerings at a single convenient website*
- All with business-as-usual ordering and uninterrupted fulfillment of your existing orders from both companies
*FlagHouse products will be fully shoppable on SchoolSpecialty.com; expected availability May 2023.
Frequently Asked Questions
- Are FlagHouse and School Specialty now one company?
- Yes. School Specialty, LLC, a leading provider of learning environments and supplies for the preK-12 education market, has acquired FlagHouse, Inc. FlagHouse will now move forward as a subsidiary of School Specialty, LLC, continuing its role as a trusted provider of equipment and programs serving physical education, recreation, special needs therapy, and healthcare customers. And the FlagHouse subsidiary Rompa, Ltd. will keep offering its highly regarded Snoezelen brand of products for sensory rooms.
- Why have FlagHouse and School Specialty decided to come together?
- Our offerings fit so well together that we're excited to bring a wider selection of products to both companies' customers. School Specialty has long been a leading provider of learning environments and supplies for educators in grades PreK-12. FlagHouse, Inc. has been a trusted provider of equipment and programs serving physical education, recreation, special needs therapy, and healthcare customers. With this move, School Specialty will be more able to provide comprehensive physical education and special needs solutions to schools, expand its reach into non-education markets, and strengthen its presence in Canada. And FlagHouse customers will now have access to School Specialty's selection of over 100,000 products.
- Where is my FlagHouse Order?
- As we combine the product lines, processes, and systems of FlagHouse and School Specialty, some orders are experiencing longer lead times than usual. Your order is being reviewed, and you will receive an order confirmation email from School Specialty once we get the issue resolved.
- We’re committed to bringing you a more seamless shopping experience, and we promise that we are addressing these challenges. Meanwhile, we apologize for any inconvenience this may have caused you.
- If you need to contact Customer Care about your FlagHouse order, please email CustomerCare@SchoolSpecialty.com and note that your order was placed through FlagHouse.
- Thank you for being a valued customer of FlagHouse and School Specialty.
- Will you honor my contracted pricing with School Specialty/FlagHouse?
- Yes! Now that you are a School Specialty customer, your contract pricing will be honored. FlagHouse customers are being transitioned to one unified pricing structure.
- Will my FlagHouse invoicing or billing change now that School Specialty owns FlagHouse?
- Effective immediately, please update your accounts payable information, or contact your bank to update our address for payments. Please make sure you update your accounts payable systems with this new information. If you use online banking and/or have your bank generate your payments, please update the address for these payments with your bank.
- US Customers
We will be transitioning from FlagHouse Inc. (FEIN# 13-1809948) to School Specialty, LLC (FEIN# 85-2162684). - Tax ID:
School Specialty, LLC (FEIN# 85-2162684) - NEW ACH/Wires Bank Information:
Account Number: 8026473435
ABA (Routing) Number for ACH/Wires: 031207607
Account Type: Checking Account
Depositor Account Title: School Specialty, LLC
International SWIFT code: PNCCUS33
Remittance email: arrequests@schoolspecialty.com - NEW Payment Remit to Lockbox:
School Specialty, LLC
PO Box 825640
Philadelphia, PA 19182-5640 - Canada Customers
We will be transitioning from FlagHouse Inc. (GST # 133046763 RT0001) to School Specialty Canada, LTD (GST # 126517564 RT0001). - NEW ACH:
Bank Number: 365
Transit Number: 00790
Account Number: 7900009766
Beneficiary Name: SCHOOL SPECIALTY CANADA LTD
Remittance Email: ARrequests@SchoolSpecialty.com - NEW Wires Bank Information:
Intermediary Bank Swift Code: ROYCCAT2
Beneficiary Bank Swift Code: PNCCCA22
Beneficiary Account 7900009766
Beneficiary Name School Specialty Canada LTD - NEW Payment Remit to Lockbox:
School Specialty Canada LTD
DEPT 400177
PO BOX 4375 STN A
Toronto ON M5W 0J3 - As a FlagHouse customer, do I need to complete a new W9 tax identification form?
- Yes, please complete a W9 tax identification form. You can get it directly from School Specialty just by asking for it, or you can download it here.
- US Customers
- Log in to SchoolSpecialty.com to place your order or Call 1-888-388-3224
- Don’t have an account? Set one up here.
- Canada Customers
- Log in to SchoolSpecialty.ca to place your order or Call 1-866-519-2816
- Don’t have an account? Set one up here.
- Now that School Specialty owns FlagHouse, can I still place international orders with FlagHouse?
- Yes, you can continue to place International orders. If you already have a freight forwarder/carrier, please provide us with their information. If you don't, no problem — School Specialty works with MyUS.com to offer you convenient international shipping. Sign up for a MyUS.com account and you'll receive your very own MyUS.com address to use at checkout. MyUS will receive packages on your behalf, then ship your order overseas. If you need help, we can put you in touch with School Specialty's International Customer Care agent for further assistance.
- Contact International Customer Care for further information:
- Phone: 1-419-589-1425
- Email: InternationalTeamCC@SchoolSpecialty.com
- How are payments received?
- We accept credit card payments from MasterCard, Visa, American Express, Discover Card. We also accept payment by check or ACH/Wire transfer. Orders placed online with a credit card are processed for payment and charged when the order ships. Orders placed via a purchase order are invoiced after the order ships.
- If I need help or have questions, who do I talk to? Can I still contact my same sales or Customer Care representative?
- Please continue to contact your current sales representative, or email CustomerCare@SchoolSpecialty.com.
- Will the Canada office remain open?
- Yes! The Canada office will remain open to serve our Canadian customers.
- Canada Office Address
50 East Wilmot Street, Suite 201, Richmond Hill, ON L4B 3Z3 - Are FlagHouse’s shipping policies changing?
- Yes. Now that items are being fulfilled through School Specialty, FlagHouse orders will follow School Specialty’s shipping policy. Please visit our website for shipping details at select.schoolspecialty.com/er-shipping-policy
- Will delivery dates change with this new partnership?
- FlagHouse is now operating under the School Specialty umbrella and has relocated its fulfillment center operations to School Specialty’s facilities in Ohio and Wisconsin.
- As we combine the product lines, processes, and systems of FlagHouse and School Specialty, some orders are experiencing longer lead times than usual. If you need to contact customer care concerning your FlagHouse order, please email CustomerCare@SchoolSpecialty.com and note that your order was placed through FlagHouse.
- I was a FlagHouse dealer, how do I order with School Specialty?
- Find your organization and register as a business user on our website to utilize your contracted pricing to order. Not finding your organization or need help, contact web support at 1-800-513-2465.
- You can find helpful videos on using your online account and setting up shared users here.